Sales & Delivery Transformation
Connecting growth, commercial strategy, delivery capability and operational performance.
ABOUT
Imad Lodhi
Technology-services executive — global delivery, governance, and the discipline of scale.
EXECUTIVE PROFILE
A career built inside the work.
For thirty years I have worked inside the hardest problems in IT outsourcing — major transitions, accounts running hot, and contracts where the numbers had stopped adding up. The job has been remarkably consistent: make complex global delivery run the way it was designed to.
I spent twenty-five years at IBM, rising to Senior Partner and leading delivery organizations across multiple continents. Today I lead a $100M securities-regulator account for CGI end to end — commercial relationship, governance and delivery.
The conviction behind the work is simple: operations only hold when they are measured, governed and run by people who have been genuinely enabled to do the work. That is also the thread behind my writing, courses and management frameworks.
SCALE OF RESPONSIBILITY
30 years
leading IT service delivery and outsourcing
$100M
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$8B+
outsourcing contracts across deal, transition & delivery teams
1,000+
professionals led across a global delivery organization
40+
countries of delivery and client operations
250+
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INDUSTRIES
Where the work has been.
TECHNOLOGY SCOPE
What I've led.
WHERE I WORK BEST
Complex environments where execution matters.
Operational Excellence
Management systems, governance, service performance, continual improvement and execution discipline.
Leadership & Talent
Helping leaders create clarity, accountability, psychological safety and high-performing operating cultures.
Client & Stakeholder Leadership
Building trusted executive relationships and aligning delivery with business outcomes.
Technology & Transformation
Modernization, cloud, service management, analytics and technology-enabled operating change.
Thought Leadership
Eight books, 1,600+ articles, courses and practical frameworks built from lived operating experience.
SELECTED CAREER HIGHLIGHTS
Thirty years across delivery, governance and transformation.
A few roles that show the through-line: taking responsibility for complex operating environments, making governance real, and improving delivery with measurable management discipline.
2023 — Present
Senior Director, Consulting Services — CGI
Lead a $100M, ten-year Canadian securities-regulator account end to end, covering the commercial relationship, governance and delivery, with P&L accountability and a 90+ person organization.
2019 — 2023
Senior Partner — IBM Canada
Led a $650M+ TCV outsourcing account with 4,000+ applications, thousands of servers, 300+ SLAs/SLOs and a global team of 750+ across 40+ countries.
2018 — 2019
Delivery Excellence & Analytics Leader — IBM Canada
Founded IBM Canada’s delivery-excellence and analytics practice, building a 45+ person team and assessing delivery across 150+ strategic-outsourcing accounts.
2012 — 2016
International delivery leadership — IBM
Led service management, governance and delivery-excellence mandates across Central & Eastern Europe, the Middle East, Africa and Turkey, including banking and multi-account environments.
1999 — 2012
From service delivery into global operations — IBM Canada & US
Progressed from end-user services and outsourcing transitions into senior delivery leadership, including major engagements for Deutsche Bank, AT&T, the State of Georgia and Sun Life.
HOW I THINK
Systems create consistency. Leadership gives them life.
I do not see management systems and leadership behaviours as competing ideas. Organizations need both. Systems create clarity, repeatability and accountability. Mindsets and behaviours determine whether people trust them, use them and improve them.
That combination — management systems plus mindsets and behaviours — is the lens behind much of my work and writing.
GO DEEPER
Read the thinking. Or see the full career history.
The public About page gives you the operating lens. The full professional profile contains the detailed career history, assignments, recognition, certifications and technology scope.