BOOKS & TOOLS

Books, frameworks & practical tools.

Built from operating experience. Designed to be used, not admired on a shelf.

CA$ 99.99 CAD

Operational Maturity Assessment Framework

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CA$ 29.99 CAD

Jnana Call Center-Contact Center-IT Service Desk Rescue Series - Edition 2

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CA$ 19.99 CAD

The 15 Core and 23 Steady State Operational Management Systems

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CA$ 19.99 CAD

The 17 People Management Systems To Drive Employee Engagement, Enablement, & Empowerment

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CA$ 175.00 CAD

1 Hour Management and Leadership Coaching/Mentoring Session

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CA$ 19.99 CAD

The 20 Essential Senior Management Systems

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CA$ 29.99 CAD

Jnana Call Center-Contact Center-IT Service Desk Rescue Series - Edition 1

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CA$ 19.99 CAD

The 4 Principles and 25 Characteristics of Leadership

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CA$ 19.99 CAD

The 7 Essential First Line Management Systems

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