IMAD LODHI
Articles

Ideas from inside the work.

Leadership, sales, service delivery, management systems, AI and transformation — observations drawn from the realities of leading people and being accountable for outcomes.

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Client Experience

How Do You Become A Trusted Advisor To Your Client And Differentiate Yourself From Your Competition?

The best way to become a trusted advisor and differentiate yourself from your competition is to provide value-added services that go beyond what is expected.

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Client Experience

How To Build Credibility With A Client

Building credibility with a client is key to a successful business relationship. There are a few things you can do to make sure your client trusts you and believes in what you are saying.

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Employee Experience

Overcoming the Challenge of Dumbing Yourself Down: How to Confidently Navigate an Insecure Manager

In the workplace, it's often necessary to adjust your behaviour in order to appease those in positions of authority over you. This can mean dumbing yourself down when working for a manager who lacks your experience and becomes insecure in their role. It's important to remember that you're not doing this to hurt them, but rather to help them feel more comfortable and confident in their position.

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Client Experience

How Do You Build Intimacy With A Client?

There is no one-size-fits-all answer to this question, as the best way to build intimacy with a client will vary depending on the client's individual needs and preferences. However, some tips on how to build intimacy with a client include taking the time to get to know them, being genuine and authentic, and establishing trust.

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Service Delivery

In Order To Be Successful In Selling, You Also Have To Be Effective At Problem-Solving

In order to be successful in selling, you also have to be effective at problem-solving. Often times, customers will come to you with issues or complaints that need to be addressed. If you are able to quickly and effectively solve their problems, they are likely to be more satisfied with your product or service and more likely to return in the future.

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Technology & Tools

The Future is Now: Harness the Benefits of Cloud Migration by Migrating Applications to the Cloud

Migrating an application to the cloud can be a daunting task. There are many things to consider when making the move, such as which cloud platform to use, how to configure the application for the cloud, and what changes need to be made to the code base.

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Mindset & Behaviours

Breaking the Stigma: How to Support the Mental Health Needs of All Individuals, Regardless of Occupation or Social Status

Mental health does not discriminate between a CEO and the Janitor. Regardless of one's social standing or occupation, mental health is just that – health. It is important to remember that everyone experiences hardships and deserves support, no matter how high- or low-profile they may seem.

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Client Experience

What Is Client Excellence And Why Is It Important?

Most businesses these days are aware of the importance of providing excellent client service if they want to be successful. After all, it’s the clients who keep a business afloat and allow it to grow. However, not all businesses provide the same level of client service, and those that do not often find themselves struggling to stay afloat.

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Sales

How Professional Services Organizations Can Implement Business Development Activities

Business development activities are important for professional services organizations because they help to create new opportunities for the organization and can help to increase revenue.

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